Frequently Asked Questions

What is AI Response Classification and How Does it work?

How do I know what the AI will do and how can I trust it will respond appropriately?

Can I add team members to my account?

Why do I have to verify my identity to create a Hypadrive.ai user account?

Do I need an Account to use Hypadrive.ai?

What is Hypadrive.ai?

How do user roles and permissions work?

Can I permanently delete or temporarily disable / deactivate my Hypadrive.ai Business Account?

What happens if I permanently delete or temporarily disable / deactivate my Hypadrive.ai Business Account?

Can I Suspend, Delete or Deactivate Users from my Business Account?

What if I own/work for multiple businesses and I want to use Hypadrive.ai for more than 1 of them?

How does payment and billing work?

What is a Handover and how does it work/what is the process for this?

How many programs can I create?

What if I want to takeover a conversation early and manage it manually/stop the automation?

Are there limits on the number of contacts I can include in a cold outreach program?

How do Error Messages work

Why does Hypadrive.ai not offer A/B Testing functionality?

How does my email sending schedule work and how can I manage settings of this?

How do I create a program?

Can I schedule, stop, pause and/or edit a program?

What is a program?

What happens if I stop a program early?

Is cold outreach the only use case that Hypadrive.ai caters for?

Why does my primary email account need protecting?

Why Cold Email Outreach Sequences Cannot be Changed / Force a Three Email Sequence?

What is the difference between pausing my account and pausing a program?

How much does it typically cost to work with an expert partner?

What other services do I need in order to fully utilise Hypadrive.ai effectively for my business and needs?

Is the Multichannel Outreach Plan available yet - can I sign up or upgrade to access it?

Can we have some of our users on the email outreach plan and others on the multichannel outreach plan?

How long does it take for a program/campaign to run from start to finish?

Tell me about Hypadrive.ai - when was it created, who created it, where is it based etc..?

How can I get started with Hypadrive.ai?

If I cancel my subscription will the service end immediately or carry on until the end of the month / what happens if I cancel my subscription?

What is the cost of adding new users to your teams Hypadrive.ai business account / how much does it cost to add new users to your Hypadrive.ai business account?

How long will it take / how long does it typically take for a customer service representative to get back to me about my inquiry or issue?

What is Google and other mailbox providers views on cold email outreach e.g. a person writing to another person who they do not have a prior relationship with? How does this impact me as a sender of cold emails to people?

Sending Wanted Mail & understanding our commitment to appropriate Sending Policies?

Is there a limit to the number of emails I am able to send per day from each of my connected email accounts?

Can/should I write to a persons personal email address when I am doing b2b outreach?

Ideal Customer Profile (ICP) & Targeting; how to work out who to target and the importance of understanding your Ideal Customer Profile in driving engagement with your communication efforts.

Will using Hypadrive.ai make me compliant as a sender of communication and help me achieve my objectives?

Can I use Hypadrive.ai to communicate to people I know/why is the 'People I Know' option currently unavailable in the Hypadrive.ai platform?

What is the key to successful outreach to new audiences/how can I give myself the best chance at successfully engaging audiences via my direct outreach activities?

Do artificial email warmup services actually work and is it safe to use them? What is the difference between organic email warm up and artificial email warm up?

Can I use LinkedIn as an outreach channel yet? What about other channels like SMS, Phone, WhatsApp etc...?

What is 'Current Contact Status' and how does it work?

Do I need to find my own list of contacts to reach out to?

Is email the only communication channel I can use on Hypadrive.ai to reach out to contacts on?

How do my emails actually get sent and how is their deliverability to contacts inboxes maximised when I use Hypadrive.ai?

What happens if my email sending reputation gets affected because I get too many issues e.g. spam traps or complaints?

What are some ways I can source contact data for use in my outreach program?

What if I don't have a list of contacts that I can reach out to?