You have full control over the programs you run through Hypadrive.ai. You can manage the Status of a program via the Program Details page of the specific program you want to manage.
Programs have different Statuses; a program will be one of the following:
When you first 'Create a Program' it will be STATUS: Draft. Whilst in Draft you can edit the program as much as you like until you are happy with it and ready to launch it.
When you are ready to launch your program you have 2 options:
If you wish to schedule a program to launch at a later date e.g. next week or next month, then it will be STATUS: Scheduled. While a program is Scheduled, you are able to 'Cancel' it or 'Edit' it - both these actions will return the program to Draft Status. You can then make your edits or Delete the Draft Program if you wish to.
Once a program is launched and communication begins being sent on your Sender's behalf, the program is STATUS: Active. From the point at which a program becomes STATUS: Active, you will no longer be able to edit it. You can however choose to Pause it or Stop it - otherwise you wait until it reaches its natural conclusion and its status changes to STATUS: Completed.
You have the option of Pausing your STATUS: Active programs - which you may wish to do if for example you do not want the remaining contacts to be entered into the outreach sequence or you are getting too many responses and wish to slow down the program so you can better manage the conversations being generated. Pausing a program will be an option to you IF there are contacts associated with the program who have not yet entered the outreach sequence of your program and received your initial outreach touchpoint (Contact Status: Pending). If all contacts have entered the outreach sequence and received the initial touchpoint, then the Pause function will be disabled. You can Pause a program from the mini-dashboard view or from the Program Details page.
IMPORTANT NOTE : Pausing a program does not stop communication activity related to the program. Any contact who has entered the outreach sequence of the program and is Contact Status: Progressing, will continue to be engaged with e.g. receive the next sequence touchpoint / receive AI Generated replies on your behalf.
Finally, you always have the option of Stopping a program; STATUS: Stopped. If you ever wish to stop your outreach program you can do so via the Program Details page.
Stopping a program will stop all communication activity associated with the program. This is a non-reversible/permanent action - you will not be able to resume a stopped program.
IMPORTANT NOTE : If you stop a program, you will receive a closing program email. Any contacts currently in the outreach sequence as Contact Status: Progressing will be turned into Handover actions for you to decide what to do with next.
