Once you have submitted your request to our customer support team it generally takes our team between 1 and 3 days to get back to you depending on the nature of your inquiry. More substantial or complex issues can sometimes take longer than 3 days to address e.g. potentially over 5 days; however if that is the case our team will generally communicate with you and let you know about the anticipated delay so you are not left guessing.
Please note that to help you find answers quickly and save you needing to wait for customer support representatives, we have invested heavily in our AI Assistant and customer support resources. We highly encourage you to try those avenues in parallel to, or ideally even before, contacting our customer support team. We find that 97% of customer support inquiries can be resolved in less than 1 minute via our AI Assistant and Customer Help Centre Resources; thereby enabling you a speedy way of progressing towards your goals.
