Importantly; the AI's role is not to replace your involvement in the outreach/communication process. Its purpose is to support and aid your efforts by:
Because of this, and with this valid question/concern in mind, we have done 2 things:
These rules provide the machine a very tight lane to operate within. This means there is very little to no chance the machine will respond on your behalf with a message that you would be unhappy sending if you or a team member of yours were doing the responses manually. If at any-point a Response Classification is less than 98% certain, it will pass the conversation to you (our user/the sender) for manual management and will stop further automation related to that conversation.
This allows you (our user) to understand and configure what the AI will do for you on each program. It comes setup with default best practice settings but should you wish, you are able to configure the AI to suit your needs or opt not to use it and simply deal with all responses manually from the time in your automated workflow that a response is received by you from a contact you write to.
Remember, the AI is like a team member/co-pilot helping you with your work. It has been designed with best practice in mind by leading professionals in sales/communicaiton automation. Which means you get to enjoy best practice without needing to employ all the costly resources to achieve it.
This should give you the comfort and confidence you need to try it. As with all things, try it for yourself and see what you think. You have nothing to loose and potentially (we of-course think - evidenced by our other existing users) a great experience to gain.
Finally, as with all things 'AI', it will get smarter and more capable overtime as we continue to innovate and develop our models.
